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Making sure the alarm rings
On iPhone
- Notifications must be allowed. Settings → Dawnling → Notifications → Allow Notifications. Without this, nothing can wake you.
- Time Sensitive must be on. In the same screen. This is what lets the alarm through a Focus or Sleep Focus.
- Check your Focus. Settings → Focus → your Sleep or Do Not Disturb schedule → Apps → allow Dawnling.
- Turn the volume up before bed. The alarm plays at your device's ringer volume.
If Dawnling spots a problem it will show a banner on the home screen. Tap it and it takes you straight to the right setting.
On Android
- Allow notifications when Dawnling asks during setup. On Android 13 and up the alarm screen cannot appear without it.
- Allow exact alarms. Settings → Apps → Dawnling → Alarms & reminders.
- Allow the full-screen alarm so the wake screen can appear over your lock screen.
- Set battery to Unrestricted (recommended). Some phones (Samsung, Xiaomi, OPPO and OnePlus especially) put sleeping apps to sleep. Settings → Apps → Dawnling → Battery → Unrestricted. Settings → Alarm reliability inside Dawnling links you there.
Common questions
Can I use Dawnling as my only alarm?
That's the goal, and it's what we test for. Give it a week alongside your usual alarm first. Not because we expect it to fail, but because trusting a new alarm should be earned rather than assumed.
How do I turn off the wake missions?
Open the alarm, and switch off Wake mission. You can also pick a different kind: typing, a little maths, or lighting the candles in order. It's per alarm, so a weekday alarm can be strict and a weekend one gentle.
What happens if I miss a morning?
Nothing. Wick slept in too. Dawnling has no streaks to break, no guilt messages, and nothing to lose. Showing up is rewarded, missing is not punished.
How do I earn dewdrops?
By waking up and by finishing routines. Quitting a routine early still keeps what you earned for getting up. Dewdrops buy furniture, wall and floor colours in the shop. There is no way to buy them with money.
Where did my flame colours come from?
They unlock as your bond with Wick grows. Tap the bond bar on the home screen to see what you've unlocked and to switch between them.
Is my data backed up?
Your alarms and progress live on your device. Deleting the app deletes them. See the privacy policy for exactly what is stored and where.
Requests, bugs and ideas
Dawnling is made by one person, and the roadmap genuinely moves based on what people ask for. If a routine type is missing, a sound grates, or something feels clumsy at 6am, say so.
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